Negative responders are immediately invited to fill out a private feedback form. If the customers indicate dissatisfaction with your service or product and won’t recommend you, we direct them to a private feedback form (we don’t show them any of the review sites). In the private form, we ask them where the problem was and areas in your business that you should work on.
After the customer has filled the form, it’s emailed to you, and you can reach out to them and work on the issue if you want. Since the customer doesn’t leave the negative review on the public sites, you don’t have to worry about other people seeing the negative reviews.